🌿 Welcome Hydrophytes Community! 🐠
We’re committed to delivering you the healthiest and most vibrant aquatic plants for your aquascapes. However, we understand that sometimes things might not go as planned. In such cases, we’ve got your back with our Live Plant Guarantee.
If you receive an unhealthy or damaged plant, please report it to us within 24 hours of the delivery time along with a clear photo of the unopened item. More details can be found in our Refund and Return Policy page, including our guarantee terms, please visit our dedicated page.
In cases where we deem necessary, we’ll be happy to offer you a refund or replace your plants to ensure your satisfaction. Our goal is to provide an exceptional shopping experience for every Hydrophytes customer!
Remember: A picture speaks a thousand words – especially when it comes to reporting issues with your order!
If you have any questions about our Live Plant Guarantee or anything else related to our store, feel free to reach out to us. We’re always here to help!
Guarantee requests may be sent through the contact page.
Happy aquascaping! 🌱🐠
The Hydrophytes Team