Perishable goods such as live plants cannot be returned. We do offer refunds for certain conditions outlined below.
Refunds
Conditions for Live Plants Refund
If any of the conditions are met on the list below, you may be eligible for a refund for live plants.
- An incorrect item was shipped to you.
- The live plant has died in the process of shipment.
- The live plant was damaged during shipment.
In order to qualify for the refund, any condition above must be reported along with photos within 24 hours of receiving your order.
Conditions for Item Return
If you wish to return any item other than live plants, the conditions are found on the list below.
- An incorrect item was shipped to you.
- The item was damaged during shipment.
Initiating a refund or return
Contact us to start a refund or return. You will need to provide your order number, the reason for your refund, as well as a photograph of the item.
The refund will go through an approval process after the information has been collected and the item is received (if applicable). When approved, a credit will be applied to your credit card or original method of payment, typically within 10 business days.
Late or missing refunds
Refunds may take up to 10 business days to show up on your bank account or credit card statement. If after 10 business days your refund has not shown up, please contact us.
Exchanges
We do not offer exchanges of any item. If you do qualify for a refund, you may place a new order with us with the item you want instead.
Need help?
Contact us for any questions related to refunds and returns.